Privacy Policy

Your privacy and anonymity are paramount to us. We advise you to read the information below carefully and do not share identifiable information such as any real names in your stories. The stories that you share will not be linked in any way to the email that you provide for updates. If you are uncertain, for your own safety, we recommend that you sign up for an email address here: http://www.hushmail.com. Please note that we may quote your anonymous stories in future media and publications.

Updated: 04 May 2019

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (inc. email, IP addresses).

How do we collect information?

When you use the services on our website, as part of the process, we collect the personal information you give us such as your email and IP address. Your personal information will be used for the specific reasons stated below only.

Why do we collect personal information?

We collect  Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;
  2. To provide our Users with ongoing customer assistance;
  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
  5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors’ personal information?

Our company is hosted on the Kinsta.com platform. Kinsta.com provides us with an online platform that allows us to provide our services to you. Your data may be stored through Kinsta.com’s data storage, databases, and general Kinsta.com applications. They store your data on secure servers behind a firewall and comply with GDPR. 

We use SurveyLegend to collect create surveys and collect your answers. This data will be securely saved on data centres hosted by DigitalOcean LLC, which are physically located in the EU (Frankfurt Germany) and follow GDPR law. They store your data on secure servers behind a firewall and comply with GDPR. Also, the current structure of their system uses a 3rd party service made by Google called Firebase as an intermediate database for storing surveys and responses, and data for charts. All of Firebase databases are currently located in the US. Firebase already complies with GDPR. However, as soon as the data is processed there (which normally takes just a few seconds), it will be transferred and immediately deleted from the Google Cloud Servers.

How do we communicate with our site visitors?

We may contact you to notify you, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at [email protected].

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [email protected].

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